Mulungushi University Seven (7) Behaviours under the Umbrella of Service Excellence in a RARE way

 

Mulungushi University

Seven (7) Behaviours under the Umbrella of Service Excellence in a RARE way

1

Team-work

 

Actively participate in realising a joint result that will benefit MU as a community.  Be active in realising shared goals - even when you do not get a direct benefit immediately.

2

Responsiveness

Being innovative and caring as we approach and quick to respond to our stakeholder needs.  Coming up with imaginative solutions for job related problems and with alternatives to traditional methods and approaches for improvement.

3

Achievement Oriented

The determination to set oneself and meet high standards, exceeding norms and expectations showing dissatisfaction with merely average or mediocre performance.  Go that extra Mile.

4

Flexibility/Adaptability

Maintain effectiveness by adapting or matching approach and style to different environments, situations, tasks and people Tune tactiCE and style to stay effective.

5

Initiative

 

Recognise opportunities and act on them.  Be a self-starter rather than passively waiting for instructions.

6

Applied Learning

Assimilate new information and applying it effectively in pursuing the frontiers of knowledge.

7

Integrity

 

Uphold and comply with accepted social and ethical norms and standards in job-related activities.