Introducing
CONFLICT MANAGEMENT IN THE WORKPLACE

This course will give you skills in conflict management to successfully turn disagreements and conflict into productive communication. As a result you can not only solve your shared problems but also grow in emotional intelligence and experience enjoyable connections with others in the workplace and beyond.

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Conflict Management In The Workplace

Course Details

Background

Course Background

Rationale

Rationale
1

Code

CMW1010
2

Fees

K2500 Per Person
3

Location

Online
4

Contact

Ms. Mujing’a Mwondela
5

Dates

12th-16th April, 2021

Aim

Aim

Objectives

At the end of the program Learners should be able to:

  1. Conflict management skills to solve problems and maintain healthy relationships
  2. Gain the mindset, confidence and skills to facilitate conflict resolution
  3. Learn how to prevent disagreements from becoming an unhealthy conflict

Competencies

List od competencies

Entry requirements

Entry Requirement for the course

Expected prior knowledge

Prior knowledge need for the course

COURSE DELIVERY.

Deliver method

QUALIFICATION

Qualifications obtained

Course Content

  • Types of conflict
  • Conflict resolution skills (listening skills, communication tactics… etc.)
  • The Thomas Kilmann’s Conflict Model
  • Alternative dispute resolution mechanisms
    • Conciliation
    • Mediation
    • Arbitration

Lesson Schedule

Lesson Schedule

Teaching Methods

Teaching methods to be used in course

Timing and schedules

12th - 16th April 2021

Assessment Method

  • Assessments will include a combination of
    tests
  • Exam
  • Simulations
  • Book reviews
  • Group work
  • Case studies etc. as determined by the instructor.

Certifications

Mulungushi University certificate will be provided

Connect with us

26 km from Kabwe Town along Great North Rd, Kabwe, Central Province, Zambia

  • dummy+(260) 215 228 004

  • dummy academic@mu.ac.zm

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